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Cloud Communicate

A complete communications service for your business

We call our complete telecommunications service Cloud Communicate.

It’s leading the way in the migration of IP telephony services from fixed, on-site equipment to ‘The Cloud’. This technology revolution will see the clunky hardware of yesterday replaced by highly sophisticated software, enabled and connected by the very latest broadband access.

But why make the change when your existing system seems adequate?

Cloud Communicate brings extraordinary increases in versatility, integrating fixed and mobile telephony and enabling your whole telephone system to serve employees wherever they are, whether on-site, at a network of branches, working remotely or even when travelling on the other side of the world.

Voicemail can be picked up anywhere, and no calls will ever be unanswered because a simple keyboard stroke can send them to fixed or mobile handsets, or both, or to any colleague. Cloud Communicate can record calls centrally, and allow you to access them instantly at the click of a mouse.

The system manages a seamless interface between your organisation and your customers. The flexibility is astonishing, and the possibilities brilliantly adaptable to anything from a small partnership in a single office to a major employer operating from several sites.

In the past, a Private Branch Exchange (PBX), fixed to the wall of a building, would have done a reasonable job of handling telephone calls at that one site. Inevitably, though, the equipment would come with an expensive and restrictive contract, sometimes tying you in for long periods and offering poor value.

With Cloud Communicate, no such mandatory engineering back-up is needed. For your peace of mind, we can provide an affordable and easy-to-understand support package but, essentially, there is no maintenance to pay for.

All UK geographical voice calls – local and national – are absolutely free, as are internal calls between your company’s sites. And all the time, our Cloud Communicate service is backed-up off-site at two separate super-secure data centres.

You enjoy low and predictable overhead costs, straightforward planning, and 24-hour support from Connectaphone.

Cloud Communicate is the complete, single-portal, telephony service for every business. It’s straightforward to configure and control, freeing up valuable time for your whole team. Meanwhile, its vast and flexible range of capabilities allows your employees to concentrate on maximising their productivity…and boosting your business.

Who is Cloud Communicate aimed at?

Cloud Communicate is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how Cloud Communicate is often used:

Dynamic businesses that want flexibility

Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.

Ideal for multi-sites

The service is provided centrally so you don’t need an expensive systemon each site. Cloud Communicate connects branch offi ces together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.

Organisations that prefer outsourcing and Opex

Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.

Organisations that need a business continuity solution

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.

Improving customer contact

Put calls on hold, play marketing messages, move calls seamlessly between users and offi ces and your customers will get the best experience when calling your business.

Training and monitoring

Cloud Communicate provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and confi gured instantly at the click of a mouse.

Cloud Communicate is ideal for any size of business and is highly-effective inorganisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how Cloud Communicate is often used